Frequently Asked Questions

Who is Canary Claims?

Part of Claims Thru Us Limited. A successful claims management company trading since 2005. regulated by the Claims Management Regulator in respect of regulated claims management activities. Authorisation number: 2233

How do I start a claim?

You can print the claim forms from our website. Alternatively, you can send a request through our contact page and we shall post a claims pack to you. You can also call us on 0800 634 8668.

How long will my claim take?

It all depends on the complexity of the Claim. Based on our experience, the average claim takes between 3 to 4 months unless it is referred to the FOS in which case it may take 2 years.

What are the Costs?

We operate on a NO WIN, NO FEE basis and there are no upfront fees. We have a flat fee of 12.5% + VAT=15% inclusive on all claims (cancellation charges may apply after 14 days and you be required to pay £10 data subject access request fee).

Will my information be passed on to other companies?

Your information is safe with us; we do not pass on or sell data. Your information will only be communicated to the companies involved in the particular claim.

I no longer have my loan/PPI details (documentation/agreement), can I still claim?

Yes in most cases we can request a copy of your loan agreement. Please call for further information.

Will I have any updates during my claim?

Yes, you will receive regular email updates at every important stage of your claim. You are also welcomed to contact us at any time.

Will the financial company contact me direct?

Possibly, however you can refer them to us and we shall deal with their query appropriately.

Additional Information

More information and questions can be found on or pre-contract page here.